For all the most common questions and facts

about our services!

Why Choose The Cleaning Genie?

We’re a locally owned and operated Eco-Friendly cleaning company. With every clean you get 2-3 professional cleaners that are licensed, bonded and insured. We are trusted cleaning professionals with great client satisfaction.

Is there a guarantee?

All our services are Satisfaction Guaranteed! If you are not happy with a service we provided and notify us within 24 hours, we will re-clean the designated areas at no cost.

Do I have to get my entire home cleaned?

Absolutely not! Big house and limited budget? No Problem! We tailor our home cleaning and maid services for various budgets and lifestyles. Contact us for more information.

Is there a minimum charge?

Yes. The minimum charge for a 0-1-bedroom apartment (under 700 Sq. Ft) is 1.5 hours and 2 hours for any larger homes. It is not uncommon for us to need at least 2 hours even for 1-bedroom apartments due to the nature of a detailed deep clean. If we have extra time, The Cleaning Genie will perform additional tasks so you get the most bang for your buck.

Why Do you Require a Credit Card on File?

In order to secure a booking, we will ask for a credit card to put on file. Upon completion of your clean the credit card on file will be billed.

What is the Cancellation and lockout policy?

If you need to cancel a clean, you must cancel with a minimum of 48 hours notice. If a scheduled clean is cancelled within 48h a $75.00 charge will be applied to the credit card on file. If the Cleaning team arrives and are unable to get in due to several factors, a full charge of the scheduled clean to the card on file will be applied. These charges are not refundable.

What is your Refund policy?

We do not provide any refunds for any services that we perform. All our services are a satisfaction guarantee. If you are not happy with certain areas of the clean, please inform us within 24 hours and we will re-clean the specific areas at no additional charge.

Do You Use Chemicals?

We believe Green Cleaning is Good cleaning. The Cleaning Genie only uses Eco-Friendly and non-irritant solutions to clean your home or office. This makes our professional cleaner’s work a lot easier as the eco-friendly products we use are better, safer and more efficient than the traditional chemical based cleaners.

Who Supplies the cleaning products?

The Cleaning Genie will arrive with all the necessary equipment to the scheduled cleans. We make things easy for our clients by bringing all our own cleaning equipment to every clean.

Do you clean up bodily fluids?

Within reason and context, yes. The Cleaning genie will clean and tidy all areas of the house and office thoroughly. The Cleaning Genie is not responsible for and will not clean bodily fluids that are in places that are considered out-of-context.

Why are Move in and Move Out cleans more expensive?

Move in and Move out cleans are very extensive! Our Mission is to detail clean the entire home from top to bottom including inside cabinets, appliances, light fixtures, crown mouldings, baseboards, fans, vents, etc. Trust The Cleaning Genie to clean and sanitize your home for a fresh new chapter. Let us know if there are specific services you are not needing and we will work with you and your budget.

What Areas do you service?

We provide House cleaning services in Vancouver, Burnaby, Richmond, New Westminster, Delta, Surrey, South Surrey, White Rock, North Vancouver and West Vancouver.

Why hire professional cleaners instead of independent cleaners?

Both can deliver great results. However, with The Cleaning Genie you have the peace of mind knowing that all staff are Bonded, Licensed and Insured in the event of an injury or accident in the workplace. People who hire independent cleaners can expose themselves to the risk of litigation.

Do you use sub-contractors?

Unlike many cleaning companies, our cleaners are employees of the company instead of sub contractors. When sub-contractors are hired for cleaning companies cannot guarantee satisfaction of the clean. The Cleaning Genie aims to go above and beyond for all our clients.

Do you provide carpet cleaning?

Yes! We are now offering carpet cleaning services on Saturdays using our natural and chemical free cleaning agents as well as hot water extraction.

Let us grant your every wish!

Call now for a free in home or virtual estimate!